Source: PRN
Omio Flex will now allow train, bus, and ferry ticket holders the opportunity to cancel their journeys for any reason up to two hours before departure. In the event of cancellation, the customer will receive a payment of up to 80% of the purchased fare.
Available to users located in EEA countries, Omio customers can avail of Omio Flex by selecting the fare at check-out or adding it to their booking on the Ticket Configurations page. If they later decide not to travel, they can visit the “Manage Your Booking” page and cancel the ticket. The compensation is paid directly to the customer by Omio.
The expansion of Omio Flex is possible through Omio’s partnership with leading insurtech Companjon, who will serve as risk carrier, underwriter, and policy manager for the ‘cancel for any reason’ solution, integrating its advanced technology into Omio’s booking platform and ensuring a seamless customer experience for Omio users.
Companjon CEO, Matthias Naumann, said: “We are delighted to be Omio’s trusted partner in helping enhance their customer experience internationally, by enabling full flexibility with our unmatched Cancel For ANY Reason solution. Omio Flex aligns with customer expectations and raises the standard of transportation services overall. We applaud Omio for their customer-centricity and look forward to our continued collaboration on Omio Flex, including the personalization of journey protection for every Omio user around the world.”
