Source: Fintech Global

The expanded integration introduces seamless communication capabilities to key Insurity solutions, including Policy Decisions Evolution, Sure Premium Audit, Sure Loss Control, and Insurity Workers’ Comp Suite. The goal is to enable insurers to interact more effectively within the Insurity ecosystem, reducing inefficiencies and enhancing user experience.

With Glia’s ChannelLess® architecture, insurers can now communicate with agents and policyholders in real-time via voice, chat, video, and AI-driven automation within a single interface. This removes the need for switching between disconnected systems, improving both operational efficiency and customer satisfaction. The enhanced digital engagement is particularly beneficial for complex insurance processes, such as premium audits and loss control inspections.

“Insurance companies that prioritise digital engagement are gaining a significant edge,” said Dan Michaeli, chief executive officer at Glia. “Through this expanded integration, insurers using Insurity’s solutions can offer a differentiated digital experience, leveraging AI and automation to make every interaction more intuitive and effective.”

“In today’s landscape, customer and agent expectations are higher than ever,” said Sylvester Mathis, chief insurance and chief revenue officer at Insurity. “Integrating the Insurity Interaction Platform, powered by Glia, across key solutions empowers insurers to seamlessly engage with their agents and policyholders within the Insurity ecosystem, improving response times, streamlining operations, and elevating the overall user experience.”

Read the full article: https://fintech.global/2025/03/31/insurity-and-glia-strengthen-partnership-to-drive-seamless-insurer-policyholder-interactions/