Source: Hakuna

Kobold Advisors or store employees can secure the guarantee for customers in person within a second without any additional data input straight from the Vorwerk Direct Sales App or directly via the store´s cash register. Online customers can add an optional guarantee with a single click during the sales process starting in May. This streamlined digital experience doesn’t require any lengthy insurance application procedures and it ensures that adding a guarantee is as effortless as the purchase itself.

Hakuna’s flexibility and technological expertise have been key in helping Vorwerk enhance the customer journey. As everything is fully embedded in the sales processes, Kobold Advisors can offer added value to customers without any of the extra bureaucratic effort typically associated with issuing insurance. The optional guarantee program has been fine-tuned to meet customer expectations, ensuring high acceptance rates and satisfaction. Hakuna’s proactive support includes training Vorwerk’s sales teams, optimizing integration processes, and continuously refining the guarantee offerings.

“Hakuna’s flexible integration options have simplified optional guarantee provision in all of our channels, from direct sales, to online or in-store. The team‘s dedication to innovation and customer satisfaction perfectly matches our standards of excellence,” said Maximilian Bode, CFO of Vorwerk Germany.

Read the full article: https://www.hellohakuna.com/news/hakuna-partners-with-vorwerk