Source: Reinsurance News
This latest development is embedded within InHub, Charles Taylor InsureTech’s cloud-native SaaS platform. InHub acts as an API-driven integration layer that connects legacy systems with modern applications, making it easier for insurers to adopt advanced digital tools without overhauling their existing technology stack. With the integration of agentic AI, insurers can now quickly activate a range of intelligent agents through InHub. These agents are purpose-built to carry out specific insurance tasks with speed, accuracy, and consistency.
They support engagement across multiple channels — from chat and email to voice, portals, and WhatsApp — offering policyholders convenient, personalised access to insurance services whenever and wherever they need it. The AI agents enable faster response times, improve service quality, and support on-the-spot decisions by automating complex workflows.
“Our native AI agents provide instant responses to queries about quotes, policies and claims,” said Arjun Ramdas, Charles Taylor InsureTech’s CEO. “It’s a 24/7 omnichannel service that ensures personalised guidance with shorter waiting times, frictionless onboarding, and unified data flows. By focusing on digital channels such as WhatsApp, agentic AI meets the expectations of today’s consumers, who prioritise availability and self-service, while cutting distribution and servicing costs.”
Read the full article: https://www.reinsurancene.ws/charles-taylor-insuretech-reveals-autonomous-ai-agents-to-enhance-insurance-customer-experience/
