Source: Open GI

The deal allows Open GI’s broker customers to create customer-facing chatbot-solutions using generative artificial intelligence for the first time, creating a more conversational experience for their customers. It is anticipated that the AI agents will save Open GI brokers both money and time as they free up human agents to work on more complex issues and streamline the process for simpler scenarios.

The OpenDialog technology seamlessly facilitates communication between end users, brokers, and insurers, automating routine processes throughout the entire policy lifecycle. The technology can support all business functions including marketing, quoting, claims and renewals.

The AI agents go far beyond traditional chatbots and offer the potential to automate almost all interactions. Open GI will gradually add the AI agents to its three PAS platforms, V, Core and Mobius. The tools create a real conversational experience for customers and generate numerous efficiency gains for brokers.

Simon Badley, Open GI CEO, commented: “This partnership will elevate the Open GI PAS systems and ensure we are offering the best, most innovative technology to our loyal customers.

“This time-saving, ground-breaking tech will also help our brokers to focus on their own growth and evolution. We can’t wait to get started and are thrilled the market leading OpenDialog chose to work with us.”

Dean Chapman, Chief Commercial Officer, at OpenDialog, said: “It is fantastic to partner with an organisation with the heritage and reach of Open GI. Our products fit seamlessly into Open GI’s PAS systems and we’re looking forward to supporting Open GI brokers to focus on growth.”

Read the full article: https://opengi.co.uk/press-releases/open-gi-partners-with-opendialog-ai/